How long does shipping take?

When will my order be sent out?

The magical fairy's who work in our warehouse are so amazing, we're able to ship your goodies out by the very next business day from when you placed your order.  

How long does delivery take?

Australia & United States

Express Tracked Courier Service

You'll receive your order within 1 to 5 business days for metro areas once dispatched from the magical wonderland that is our warehouses located in Australia or California. Once the order is dispatched from our warehouse, we have no control over delivery. During busy periods, the shipping company may experience delays. Please note, this is an estimated delivery time and can vary based on your location. 

Standard Non Tracked Shipping

You'll receive your order within 2 to 7 business days once dispatched from the magical wonderland that is our warehouse located in Australia or California. Once the order is dispatched from our warehouse, we have no control over delivery. During busy periods, the shipping company may experience delays. Please note, this is an estimated delivery time and can vary based on your location. 

 

Shipping outside Australia and USA

Express Tracked Shipping

You'll receive your order within 4 to 15 business days for metro areas once dispatched from the magical wonderland that is our warehouse located in Melbourne, Australia. Please note, this is an estimated delivery time and can vary based on your location. 

Standard Tracked Shipping

You'll receive your order within  15 to 30 business days once dispatched from the magical wonderland that is our warehouse located in Melbourne, Australia. Please note, this is an estimated delivery time and can vary based on your location. 

 

How do I track my order?

1. Make sure to select a tracked shipping option when you check out
2. You will receive an email notification with your tracking information
3. For more fun, select SMS notifications and Facebook Messenger notifications so you know where your parcel is at every moment! 
4. Look in your Mirenesse account under 'Orders' to find the tracking link

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Shipping will be delayed during holidays and major shopping events.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport, etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Regional areas may take longer than estimates for metro areas.

Unfortunately, sometimes things happen that are out of the poor postie's control, like extreme weather events or extremely busy periods like the holiday season. We really appreciate your patience, but if you're worried that aliens may have abducted your parcel, please email us at [e-mail] and we'll see what we can do for you!