60 Day Easy Returns

We think you’re going to love your Mirenesse. However, if you aren’t completely satisfied with your purchase, you can return or exchange your item(s) within 60 days of purchase.

 

Returns 

• Return unused items within 60 days for refund, store credit or exchange (less shipping costs)
• Items must be in original packaging, 
• Registered return or exchange shipping is paid by customer
• Contact: [e-mail] to start

Not eligible:

• Used products- but please contact us first to resolve or help you with any issues
• Sale items, free gifts, VIP kits, or “surprise” items
• Orders purchased from any other retailers 

---

Change of Mind

• Store credit or exchange only (no refunds)
• 10% restocking fee + original shipping costs deducted
• Return shipping is paid by customer
• Free gifts must also be returned

---

Faulty, Incorrect, or Damaged Items

• Contact us within 7 days of delivery
• Include photo + order number
• We’ll resolve quickly (replacement, credit, or refund where applicable)

---

Shipping Returns

• Send returns to our Australian warehouse
• Use tracked shipping (recommended)
• We are not responsible for lost or damaged returns

---

International Orders

• Returns accepted as above less any additional fees
• If a parcel is not collected for any reason and returned, return costs will be deducted from any amounts. We are not responsible for any additional taxes of your country

---

Important

• Returns must be approved before sending
• Unauthorized returns may be rejected or destroyed
• All Shipping fees are non-refundable- if you received free shipping , our shipping cost will be deducted form your credit or refund
• Promotions cannot be exchanged via returns
• If loyalty points were used, store credit only applies 
• Promotions - We cannot retroactively apply a discount code to an order. The discount code must be entered at checkout to receive the current promotion or discount.
• Discounts cannot be combined with other offers.

---

How to Start

1. Email [e-mail]
2. Include your order number + reason (and photo if needed)

3. We’ll reply within 1–2 business days