We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
You can return products to us within 60 days of your purchase for a refund or a store credit. Please send us an e-mail at email@example.com so we can help!
For reasons of health and safety, we are only able to accept the return of unused items in its original packaging.
Change of mind?
Can I return something I've purchased?
Changed your mind? That’s not a problem! We are happy to offer a store credit, exchange or refund on an item you have purchased from us – simply contact us within 60 days of your order date.
Please note: For reasons of health and safety, we are only able to accept the return of items that are unused and that are in their original product packaging. You must also return any free gifts that you received with the order you are returning.
For change of mind returns, we also recommend that you return the product via Registered post and that all postage is pre-paid. We advise that your parcel is tracked to avoid the risk of loss, theft or damaged parcels. Returned postage costs are not covered by Mirenesse. We do not cover the cost of shipping for change of mind, exchanges or incorrect item ordered. We recommend using a tracked method of postage to ensure we receive your return. We will only issue a refund or exchange if eligible once the return is received in our warehouse. We are not liable for any returns lost in transit.
Faulty, Incorrect or Damaged in Transit?
Did you receive an Incorrect Item, Item Damaged on Arrival or Faulty Item?
We're here to help! Please contact us within 7 days of receiving your order and please send us an image of the fault so we can resolve this for you immediately.
Here's How It Works:
- Please contact us at firstname.lastname@example.org and let us know the reason for your return! To ensure a speedy process, please include a photo if required and your order number.
- Please allow us 1-2 business days to reply to your inquiry to let you know your next steps.
- Once you have received your next steps, please fill in all the required details so we can resolve your return inquiry as quickly as possible! So Simple!
**Please note, we only accept returns for items purchased through www.mirenesse.com, If you have purchased a Mirenesse item from a retail partner, please contact that retailer directly**
Important to Note
Change of mind items must be returned unused in their original product packaging.
- If any free gifts were sent with your order, you will also need to return those with your item as well.
The original shipping charge, if any, is not refundable for change of mind returns.
For change of mind returns, we recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit and therefore we advise you insure and track your parcel. Mirenesse will not be responsible for parcels lost or damaged in transit if you choose not to insure and track.
- We only accept returns for items purchased through www.mirenesse.com. If you purchased a Mirenesse item from a retail partner, please contact that retailer directly.
- If you have already used up your Love Points you earned for your order, you won't be eligible for a refund and will only be eligible for a store credit.
- Unfortunately, we cannot cover shipping costs for returns within Australia or international returns outside of Australia.
- Returns, refunds or store credits are not available for VIP Autoship Kits, Free Gifts, or any products intended to be a 'surprise'
- Returns are not available for any products marked as 'final sale'
- If your return is found to not have met any of these conditions, it will be sent back to you.
International orders: if you do not collect your order from a post office or courier due to duties that have to be paid in your country and it is returned back to us, you are liable for any returns costs and these will be deducted from any refund amounts
More questions? Email us at email@example.com