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Order Changes/ Cancellations
Unfortunately at this stage it is not possible to make changes to your order. We can only cancel orders approximately one hour after they have been placed, our system does not allow it.
If we do manage to cancel your order you will receive a cancellation notice.
if your order has shipped and cant be cancelled you can return it by contacting us and return the unused items to us, you will be responsible for all duties/taxes and shipping.
Please call us urgently on +61 3 9336 0265 within 1 hour of placing your order.
We are available to take your call Monday to Friday 10am to 5pm AEST, excluding Public Holidays. If you weren't able to get through, please ensure to leave a voicemail message.
We will do our best to accommodate your change, however due to the speed of our ordering and shipping systems, we are unable to accept changes to orders after they have been placed.
Ordered the wrong item?
If you have ordered the wrong item, and your order has been shipped already, then you are welcome to return it once you receive it. Please ensure it is sealed, untouched and kept in it’s original packaging. Please contact us at firstname.lastname@example.org and we can organise this return for you. Please note we cannot cover the shipping costs, and you will need to send it back at your own cost.