Standard deliveries to Australia can take up to 15 business days to arrive. Unfortunately, we are unable to launch an investigation into the whereabouts of your parcel until this time frame is complete.
Express Tracked Courier Service
Express Tracked Courier Delivery usually takes 1 - 7 business days from dispatch date.
You can track your parcel here.
If you have received a tracking email which informs you that your parcel has been delivered to a secure location, the information you need to collect your parcel is here.
Please note, occasionally the call cards can be misplaced. We have two suggestions:
1. Have you checked around the house/in the garage/under the carport etc (or if it's a work address, at the mailroom/reception desk)? If your parcel was an Express Satchel, it does not require a signature upon delivery - it may have been left in a safe place.
2. If you haven't received a card or cannot find it, you can contact the Sendle Support team with your Sendle Reference and they can help you get it sorted, or Australia Post
If your tracking suggests you need to arrange redelivery, please contact the courier first to arrange a redelivery, this is your fastest option.
Still can't locate your delivery?
If you are still unable to locate your parcel, please email us at email@example.com for further assistance.